Terms of Service: Hureka AI

1. The Service

Hureka AI is a multi-tenant business platform that helps organizations run customer support, sales, marketing, personal-assistant and related work with AI assistance. Your organization connects its own accounts (such as a mailbox or calendar) and its own AI provider credentials; the Service reads the material you make available to it, produces drafts and classifications, and performs the actions your organization has configured, subject to the approval settings you choose.

2. Accounts and eligibility

You must provide accurate registration information, keep your credentials confidential, and be responsible for all activity under your account. The Service is intended for business use by people aged 16 or over. You are responsible for the members you invite to your organization and for the permissions you grant them.

3. Your data

You retain all rights to the content you and your users submit or connect to the Service (“Customer Data”), including the contents of any connected mailbox or calendar. You grant us the limited rights needed to host, process, and transmit Customer Data in order to operate the Service for you. Our handling of personal data, including data obtained through Google APIs, is described in our Privacy Policy, which forms part of these Terms.

You are responsible for having the necessary rights and, where required, consents to connect an account and to process the personal data it contains through the Service.

4. AI output and human review

The Service uses large language models to classify messages and generate drafts. AI output can be inaccurate, incomplete, or unsuitable, and it is not professional advice. You are responsible for reviewing output before it is relied on or sent, and for configuring the approval and automation settings appropriate to your risk. Where you enable automatic sending, you accept responsibility for the messages sent from your connected accounts.

5. Third-party services

The Service integrates with third parties you choose to connect, including Google (Gmail and Google Calendar), Microsoft, and AI providers. Your use of those services remains governed by their own terms, and we are not responsible for them. You may disconnect an integration at any time from within the Service, or revoke our access directly with the provider.

Hureka’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6. Acceptable use

You agree not to:

• use the Service to send spam, unlawful, deceptive, harassing, or infringing content;
• attempt to access another organization’s data, probe or breach our security, or interfere with the operation of the Service;
• reverse engineer, resell, or copy the Service except as expressly permitted by these Terms or applicable law;
• use the Service to process data you are not permitted to process, or in violation of any applicable law or a third-party provider’s terms.

7. Fees

Paid plans are billed as described in your order or plan page. Fees are exclusive of taxes unless stated otherwise. Usage-based charges, including the cost of calls made to your configured AI provider, are your responsibility. We may change pricing with reasonable prior notice, effective at your next renewal.

8. Intellectual property

The Service, including its software, interfaces, and documentation, is and remains our property and that of our licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give us may be used without restriction or obligation.

9. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI output will be accurate.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim.

11. Suspension and termination

You may stop using the Service and close your organization at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or its users. On termination, your right to use the Service ends; deletion of your data follows the retention practices described in the Privacy Policy.

12. Changes and governing law

We may update these Terms from time to time. We will revise the “Last updated” date and, for material changes, give notice within the Service or by email; continued use after the change takes effect constitutes acceptance. These Terms are governed by the laws of India, without regard to conflict-of-laws rules, and the courts of India have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

13. Contact

Questions about these Terms? Email contact@hurekatek.com.